Refund Policy

Overview

My-Rep is a digital service that performs immediate AI-based analysis of user-provided data. Due to the irreversible nature of this processing, refunds are limited as described below.

Eligibility for Refunds

You may be eligible for a full refund only if:

• The request is made before processing begins, and

• No data has been analyzed by the system

Non-Refundable Situations

Refunds will not be issued if:

• Processing has started or completed

• Results have been generated or accessed

• The browser extension has been used to review flagged content

• Any part of the service has been consumed

Refund Requests (Including Anonymous Users)

We support refund requests from both identified and anonymous users.

To request a refund, you must provide valid transaction details, such as:

• Paddle transaction ID or receipt

• Date and approximate time of purchase

• Payment method details (if applicable)

We do not require personal identity beyond what is necessary to locate the transaction.

Anonymous Usage Limitations

As My-Rep does not collect user identity, refunds can only be processed when a transaction can be reliably identified.

If sufficient transaction information is not provided, we may be unable to process the request.

Exceptional Cases

We may issue refunds at our discretion in cases such as:

• Duplicate charges

• Technical failures preventing service delivery

• Billing errors

Processing of Refunds

Refunds are processed via Paddle and may be subject to their policies and timelines.

Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in suspension of access to the service.

Contact

To request a refund:
support@my-rep.com