Refund Policy

1. General

My-Rep provides a digital service. By purchasing, you acknowledge that the service may begin processing shortly after payment is completed.

2. Payment Processing

Payments are processed by Paddle, which acts as the merchant of record.

• We do not receive or store your payment details

• Payment information is handled directly by Paddle in accordance with their policies

3. Eligibility for Refunds

Due to the digital and on-demand nature of the service:

• Refunds are generally not provided once the audit process has started

• Refunds may be granted in cases such as:

  • technical failure preventing delivery of the service

  • duplicate or incorrect charges

  • other exceptional circumstances at our discretion

Submitting a request does not guarantee a refund.

4. How to Request a Refund

To request a refund, please contact:
support@my-rep.com

Include:

• transaction details

• a description of the issue

We will review your request and respond within a reasonable timeframe.

5. Refund Processing

Approved refunds will be issued via the original payment method, typically through Paddle.

Processing times may vary depending on the payment provider and your financial institution.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider:

• We may suspend or terminate access to the service associated with that transaction

• We may decline future purchases associated with the same account

We encourage you to contact us first to resolve any billing issues before initiating a dispute.

Chargebacks are handled by Paddle in accordance with their policies and procedures.

7. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page.

8. Contact

For any refund-related inquiries, contact:
support@my-rep.com