Privacy Policy

1. Overview

My-Rep is designed with a privacy-first approach. We aim to minimize data collection and avoid storing personal identity or user content wherever possible.

2. Data We Process

User-Provided Content

When you use My-Rep, only textual content from a selected folder within a user-provided archive is extracted and processed to generate your audit.

We extract and analyze only relevant text content and associated metadata, such as the date of appearance.

Non-text data, including images, code, formatting data, and other non-relevant elements, is not extracted or transmitted to our servers and is not used in the analysis.

• Processing occurs solely for the purpose of generating your audit report.

• Processing occurs securely on our servers.

• We do not store user content beyond the time required to complete processing. Limited operational data (e.g., for debugging, system stability, or support) may be retained for a short period where necessary.

• Data is deleted after processing, subject to this limited operational retention.

Transaction Data

Payments are processed by Paddle, which may collect:

• Billing details

• Email address

• Payment method information

We do not receive or store full payment details.

We may access limited transaction-related information (such as transaction ID, timestamp, and payment status) strictly for operational purposes.

Technical Data

We may collect limited technical data necessary to operate the service, such as:

• session information

• basic logs

• usage diagnostics

This data is used solely to maintain and improve the service.

3. How We Use Data

We use data strictly to:

• Provide the core service (audit generation and analysis)

• Process and verify payments via Paddle

• Handle support and refund requests

• Prevent fraud or abuse

We do not use data for advertising, profiling, or resale.

4. Anonymous Usage

My-Rep does not require user accounts or login credentials.

• Users are not required to create an account or provide login credentials to use the service

• We do not require personal identity information to generate an audit

• Transaction-related support is handled using transaction-level data rather than user identity

• We do not intentionally link analyzed content to personal identity

5. Data Retention

• User content is deleted after processing, subject to short-term operational needs

• We do not retain analysis results tied to personal identity

• Transaction-related data is limited to what is necessary for support, refunds, and compliance

Users may request deletion of any associated data by contacting us.

6. Data Sharing

We do not sell or share user data with third parties.

Data may only be shared:

• with Paddle for payment processing

• when required by law

7. Payment Processing

Payments are handled by Paddle, which acts as the merchant of record.

• Payment information is handled directly by Paddle

• We do not receive or store sensitive payment details

• Paddle processes personal data in accordance with its own privacy policy

8. Security

We implement reasonable technical and organizational measures to protect data during transmission and processing.

9. Your Rights

You may request access to, correction of, or deletion of any data associated with your current or recent use of the service by contacting us.

Since My-Rep does not retain user content beyond the time required to complete processing, deletion requests typically apply to any temporarily stored processing data, operational logs, or transaction-related identifiers that may still exist within limited retention periods.

Where data has already been automatically deleted following processing, we may not be able to retrieve or delete additional information.

10. Changes to Policy

We may update this policy from time to time. Updates will be posted on this page.

11. Contact

For privacy-related questions:
support@my-rep.com